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Terms of Service
I. GENERAL PROVISIONS
1. The owner of the Shop operating at http://www.jrmotors.pl is J.R Motor Services G.B. sp. z o.o. with its registered office in Sopot, Al. Niepodległości 659, entered by the District Court for Gdańsk-North in Gdańsk, 8th Commercial Division of the National Court Register under KRS number 0000186312, NIP no. 585-000-19-45, Regon no. 190061669 (Furthermore: the Seller).
2. The Customer may contact the Seller at the Seller's registered office, through the contact window or by e-mail at: gdynia@jrmotors.pl or at phone numbers:
(58) 661 25 87 | 697 993 360 Gdynia
(22) 879 77 79 | 797 011 877 Warsaw
3. The Rules set out the principles of sale and delivery of products and services offered for purchase in the Store.
4. The purchaser of products offered in the Store may be anyone who registers in the Store (hereinafter referred to as the Customer).
5. If the Customer is a consumer within the meaning of the Civil Code, the provisions of these Terms and Conditions shall apply to him/her, subject to the changes resulting from § 6 hereof.
6. Sales in the www.jrmotors.pl Internet Shop are carried out in accordance with these Rules and Regulations as well as the privacy and cookies policy.
7. The offer of the Store may be used by anyone who has the capacity to perform legal actions.
8. The prices of goods are expressed in PLN and include 23% VAT, but do not include shipping costs.
9. The bank account number and name of the bank are: BNP PARIBAS BANK POLSKA S.A. O/GDYNIA 73 1750 1022 0000 0000 0103 3627
10. This website does not constitute an offer as defined by law.
II. PROCEDURE FOR PLACING ORDERS AND CONCLUDING SALES CONTRACTS
1. A customer deciding to purchase a product offered in the shop places an order by filling in a form on the shop's website. Orders are accepted via the Internet. During the process of placing an order, the Customer accepts the content of these regulations.
2. Orders can be placed 24 hours a day throughout the year.
3. The fact of placing an order by the Customer will be signalled automatically by
the Shop's system to the e-mail address provided during registration.
4. In case of any doubts as to the content of the order received, the Store reserves the right to additionally confirm the content of the order by telephone. If the doubts are not clarified, the Store reserves the right to refuse to process such an order subject to § 6(4).
5. The goods can be collected by the Customer at the Seller's premises or at the address indicated by the Customer.
6. The Customer may pay for the ordered goods:
a/ by cash or credit card - payable at the Seller's premises,
b/ bank transfer to the Seller's account or via the przelewy24.pl platform,
c/ "cash on delivery" - on collection of the parcel containing the ordered goods.
7. If the Customer chooses to pay by bank transfer - Przelewy24.pl, the transfer should be sent to the indicated account of BNP Paribas Bank Polska S.A. O/Gdynia 73 1750 1022 0000 0000 0103 3627. The shop will begin processing the order after the account has been credited with the equivalent of the order. On the transfer, in the field "title", please specify the order number. Please bear in mind the time necessary for the funds to flow into the shop's account and make the transfer well in advance.
8. In the case of an order using the payment method Przelewy24, failure to pay within 10 working days of receipt of the order confirmation message is considered a cancellation of the purchase.
9. If you choose the payment method "cash on delivery", the payment should be handed over to the courier or a representative of the Polish Post Office upon receipt of the parcel.
10. If you choose the "cash on delivery" payment method, the goods will be issued immediately after the amount corresponding to the product price is paid.
11. Order processing time: is 14 working days. This period does not include the time of delivery of the goods via courier or the Polish Post Office.
a/ If the lead time is extended, the customer will be notified by phone or e-mail.
12. If a given product is not available in the Store, the Customer shall not be able to purchase such goods. It is only possible to set up an e-mail notification when the product is available for sale.
13. Ordered goods are dispatched via the Polish Post or a courier company of the 14. Customer's choice. The Customer makes his/her choice when placing an order.
15. The Shop notifies the Customer of the shipment by e-mail sent to the address provided during registration.
16. The delivered parcel is always accompanied by a sales document, subject to the content of § 6 section 6.
17. Before collecting the parcel, its contents should be checked in the presence of the courier to ensure that the packaging is complete and intact. In the case of non-conformity of the delivered parcel with the order or damage to the packaging, the 18. Customer should note this fact on the delivery note of the courier company, draw up a damage protocol with the courier and immediately notify the seller of this by e-mail at e-sklep@jrmotors.pl subject to § 6 par. 8.
19. Acceptance of the consignment by the Customer, confirmed by his/her signature without any remarks on the waybill, shall be treated as confirmation of its compliance with the order, subject to § 6 par. 8.
20. Unjustified refusal to accept the consignment shall be treated as a breach of these Terms and Conditions and shall not give rise to any claims on the part of the Customer.
III. ORDER CHANGES AND LEAD TIME
1. The buyer can make changes to the order until the Online Shop issues a receipt or invoice. Making changes is possible by calling the Customer Service or sending an e-mail to e-sklep@jrmotors.pl.
2. Information on the availability of goods is displayed next to each product. The lead time is the time that elapses from the acceptance of the order and lasts until the goods specified in the order are dispatched to the buyer. An order for goods with different lead times is dispatched when the entire order has been completed, i.e. after the longest of the given lead times has elapsed.
3. All lead times are counted in working days.
4. The Seller shall deliver the object of sale to the Purchaser immediately, no later than within 30 days from the conclusion of the agreement.
IV. RIGHT OF WITHDRAWAL
1. Pursuant to the Act of 30 May 2014 . on Consumer Rights (Journal of Laws 2014, item 827), the Buyer who is a Consumer has the right to withdraw from the contract of sale without giving reasons, within 14 calendar days from the date of delivery of the goods. Sending the declaration before the deadline is sufficient to meet the deadline.
2. Withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form and sent by any remote communication channel, e.g.: by e-mail, to the address e-sklep@jrmotors.pl, in writing, to the address JR MOTOR SERVICE GB ul.T Wendy 15, 81-351 Gdynia -Formulary of withdrawal from the contract.
3. The statement of withdrawal should include, in particular: the sales document, order number, date of its submission, date of receipt of goods, indication of the form of reimbursement of the amount paid. A specimen statement in the form of a complaint/return form has been placed on the website of the online shop - Warranties and Returns.
4. If the declaration of withdrawal is made electronically, the Seller shall immediately send to the Consumer an acknowledgement of receipt of the declaration of will to withdraw from the sales contract, to the e-mail address indicated by the Consumer.
5. The Consumer shall have the right to withdraw from the contract without incurring any costs, except for: additional costs incurred by the Consumer in connection with the choice of a method of delivery of the goods other than the cheapest, ordinary method of delivery offered by the Seller, direct costs of returning the goods (costs of shipping the goods), costs of returning the items, if due to their nature the items cannot be returned by post in the ordinary manner.
6. The right of withdrawal from a distance sales contract referred to in para. 1 shall not apply to contracts: for the provision of services where the trader has supplied the service in full with the express consent of the consumer, who has been informed before the provision of the service by the trader that after the trader has supplied the service, he will lose his right of withdrawal; where the price or remuneration depends on fluctuations in the financial market over which the trader has no control, which may occur before the end of the period for withdrawal; where the subject of the supply is a non-refabricated item, produced to the consumer's specifications or intended to meet his personalised needs; where the object of the performance is a perishable item or an item with a short shelf life; where the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery; where the object of the performance is an item which is, by its nature, inseparably mixed with other items after delivery; where the subject of the performance is alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market which cannot be controlled by the trader; where the subject of the performance is a sound or visual recording or computer software supplied in a sealed package if the package has been opened after delivery; for the supply of newspapers, periodicals or magazines, except for a subscription contract; concluded by public auction; for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural services, if the contract specifies the date or period of the service provision; for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
7. If the Consumer exercises the right of withdrawal, the Consumer is obliged to return the goods to the Seller immediately, i.e. no later than within 14 days to the address of the Shop. The Consumer may also return the goods by handing them over to a person authorised by the Seller for collection, while observing the aforementioned deadlines. In order to meet the deadline it is sufficient to return the goods before its expiry.
8. The consumer shall bear the direct costs of returning the goods (postage costs) with a view to choosing such a way that the goods reach the Seller in an undamaged condition.
9. The consumer shall be liable for any diminution in the value of the goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10. The Seller shall, no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, refund to the Consumer all payments made by the Consumer, including the costs of delivering the thing, subject to paragraph 5 and paragraph 8. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
11. If the Seller has not offered to collect the item from the Consumer himself, the Seller may withhold the reimbursement of the payment received from the
12. Consumer until he has received the item back or the Consumer has provided evidence of its return, whichever event occurs first.
13. The Seller does not accept parcels sent back cash on delivery.
We allow up to 14 days after purchase to exchange the goods for another from our offer.
V. METHODS OF PAYMENT, PRICES
1. The Buyer may choose the following methods of payment: on delivery: personal collection at the point - the amount for the order is paid in cash or by card at the time of collecting the order in one of our branches:
- Gdynia, ul. T Wendy 15, 81-351
- by bank transfer within 14 days of concluding the contract
- payment in the form of any bank transfer.
2. The offer of the online shop is not identical to the offer of the stationary shop: prices of products and services may differ.
VI. TERMS AND CONDITIONS OF DELIVERY OF GOODS
1. The ordered goods are delivered to the buyer in a way chosen by the buyer: by courier or priority mail. It is also possible to collect the goods in person at the Personal Collection Point, i.e. at 15 T Wendy Street, 81-351 Gdynia between 9:00 and 17:00.
2. Parcels sent by the Internet Shop are carefully packed.
3. In the event of damage or destruction of the parcel during transport, in order to facilitate efficient satisfaction of the Buyer and to cover the related damages, a damage protocol should be drawn up in the presence of an employee of the Polish Post Office or a courier, including the date and time of delivery of the parcel, names and surnames of the persons checking the content of the parcel, its content and condition in which it arrived. This protocol should be sent, without undue delay, to the Online Shop.
4. The buyer should pay due attention to the condition of the consignment upon receipt, in particular whether the consignment has been damaged or destroyed.
5. Current shipping prices:
Goods are sent via: courier company FedEx, Poczta Polska and Inpost.
The cost of shipping by FedEx courier company is :
Advance payment 20 PLN
Cash on delivery 25 PLN
The cost of shipping by Poczta Polska (Poczta Polska service) is :
Advance payment 25 PLN
The cost of shipping by Inpost is :
Advance payment 21 PLN
Cash on delivery 24 PLN
The cost of shipping by Inpost courier is :
Down payment 25 PLN
Postage 31 PLN
6. The method of shipment and its costs do not apply to a buyer having a registered office or place of residence outside the territory of the Republic of Poland. Shipment outside the territory of the Republic of Poland is subject to individual valuation by e-mail or telephone contact with the customer.
VII. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE SALES CONTRACT
1. Proof of purchase (invoice or receipt) and the manufacturer's or distributor's guarantee card - if the manufacturer or distributor provides a guarantee - shall be enclosed with the purchased goods. The warranty card without the proof of purchase is not valid. If it is lost or destroyed, the buyer should contact the Online Shop immediately to obtain a replacement proof of purchase.
2. Goods in the "Promotions" section of the Internet Shop's website are limited in quantity. Orders containing such products are fulfilled in the order in which confirmed orders for these goods are received, until stocks are exhausted.
VIII. COMPLAINT PROCEDURE
1. The Seller is obliged to deliver the goods in a defect-free condition.
2. The Customer has the right to make a complaint. The complaint should be submitted in writing or using the appropriate functionality of the Internet Shop's website to the address specified in Section IV, item 2.
3. If the complaint concerns faulty goods, the advertised goods shall be sent from the complainant by a courier or Poczta Polska at the complainant's expense.
4. The Internet Shop does not accept parcels sent back cash on delivery.
5. The complaint submitted should include a completed complaint/return form.
6. Complying with the above requirement is not a condition for considering the complaint, however, it will enable more efficient processing of the complaint.
Complained goods should be sent in packaging that allows safe transport to a specialist service. It is permissible to use alternative packaging, but this must ensure adequate protection during transport.
7. The goods in question must be in full, original condition.
8. A description of the damage should be enclosed with the goods under complaint, stating when (in which situation) the damage occurred; this description should be as detailed as possible. This description can and should also be made when filing a complaint using the relevant functionality of the Internet Shop website.
9. If the buyer does not expressly specify in writing that he is exercising his rights under the warranty, it means that the buyer is exercising his rights under the guarantee provided by the manufacturer or distributor.
10. The online shop shall inform the buyer whether the complaint has been accepted or rejected within 14 days from the receipt of the complaint package.
a/ This time may be extended and in such a situation, the Customer will be informed by e-mail.
11. The complained goods shall be sent back to the customer within 7 days after the complaint has been considered.
2. Udostępnione dane osobowe są przetwarzane przez Sklep Internetowy wyłącznie w celu należytego wykonania umowy sprzedaży w tym wystawienia rachunku lub faktury, dokonania rozliczenia zamówienia a także archiwizacji oraz ewentualnej reklamacji.
3. Sprzedający zapewnia realizację uprawnień wynikających z ustawy o ochronie danych osobowych, w szczególności kupujący ma prawo wglądu do swoich danych osobowych oraz prawo do ich zmiany, poprawiania i żądania ich usunięcia. Skorzystanie z prawa domagania się zmiany, poprawienia lub usunięcia danych z systemu Sklepu Internetowego jest dokonywane na podstawie przesłania do sprzedającego pocztą elektroniczną stosownego żądania wraz z podaniem imienia i nazwiska kupującego. Zarejestrowani kupujący mogą dokonywać zmian i poprawiania danych osobowych poprzez Konto Klienta.
X. SHOP REGISTRATION RULES
1. Registration is free of charge and voluntary. After registration, an individual Customer Account is created.
2. The Customer Account is a place available to registered buyers after entering an e-mail address and a password, enabling them, among other things, to order goods, track the status of the order, change and correct personal data, etc.
3. In order to register, the buyer should fill in the registration form. To register, it is necessary to provide an active e-mail address, a login and to set a password.
4. During registration, it is also possible to provide shipping details. In the event that the form is filled out by a Consumer, these are: First and last name Address of residence (street, building number, apartment number, postal code, city, province, country). Telephone number
5. If the registration form is filled in by an entrepreneur, the following must be provided for the shipment of the ordered goods: Company name Tax identification number Registered office address (street, building number, premises number, postal code, city, province, country) Contact person's name Telephone number
6. The buyer may terminate the contract for the provision of electronic services at any time.
7. The Seller may terminate the contract for electronic provision of services if the Buyer has not been active in the Online Shop, in particular has not placed an order or logged into the Customer's Account within 2 years since the last activity.
8. Termination of the contract by either of the parties, as well as its termination by mutual consent is tantamount to blocking the Buyer's access to the Customer Account and its deletion.
9. The Seller may terminate the contract for the provision of electronic services if:
- the purpose of registration or the way of using the services is obviously contrary - to the principles and purpose of the operation of the Online Shop,
- the buyer's activity is contrary to the current moral norms, incites to violence or committing a crime, and if it violates the rights of third parties,
- received an official notice of the unlawful nature of the data provided or activities related to them
- he/she has obtained reliable information on the unlawful nature of the data provided or related activities and has previously notified the Buyer of his/her intention to prevent access to the User Account
the Buyer grossly or persistently violates the provisions of the Regulations,
10. A notice of termination of the agreement for electronic provision of services by the Seller shall be sent to the e-mail address provided in the Customer Account. The termination of the agreement for electronic provision of services results in permanent deletion of the Customer Account. A notice of termination of an agreement for electronic provision of services made by the buyer can be submitted by sending its content to the e-mail address provided for contact in a separate tab of the Store's website or by deleting the Customer Account.
If the termination is on the part of the seller, re-registration is possible after obtaining the seller's consent.
11. Termination or termination of a contract for the provision of services by electronic means by mutual agreement of the parties does not affect the performance of already concluded sales contracts, unless the parties agree otherwise.
12. The termination period in the cases indicated in paragraphs 7 and 9 is 14 days.
XI. TECHNICAL CONDITIONS
1. In order to use the services provided under these Terms and Conditions, the User should have:
2. Web browser: Internet Explorer version no older than 11.0 or Mozilla Firefox version no older than 46.0 or Chrome 90 or Opera version no older than 50.0.2762.42 or Safari version no older than 13.1.1.
3. Javascript enabled,
4. An active email address.
XII. FINAL PROVISIONS
1. The regulations enter into force on 12.10.2021.
2. All orders placed shall be carried out with the Rules and Regulations currently in force.
3. The Rules and Regulations and sales contracts are governed by Polish law.
4. A contract of sale shall be concluded in the Polish language.
5. The Seller has not undertaken to apply the Code of Good Practices as referred to in Article 2(5) of the Act of 23 August 2007. on counteracting unfair market practices.
6. The Seller does not provide services in relation to which the minimum duration of the obligation can be determined in accordance with Article 12(1)(17) of the Act of 30 May 2014 on consumer rights.
7. In the sale of goods in the Shop, the functionality of digital content and the interoperability-relevant digital content with hardware and software do not occur.
8. All names and trademarks used in the text and on the Shop website are registered marks for their respective owners and are used for identification purposes only. The buyer is in no way entitled to use these marks.
9. The Seller declares that in providing the services described in these Terms and Conditions, the Buyer is prohibited from providing content of an unlawful nature. By accepting the content of the Terms and Conditions, the Buyer hereby declares that he shall not violate the aforementioned prohibition.
10. Disputes arising from these Terms and Conditions or sales agreements shall be resolved by the competent common court. The Customer may also make use of out-of-court ways of dealing with complaints (mediation, arbitration court) and pursuing claims. Notwithstanding the above, a Customer who is a Consumer may seek assistance from a municipal (district) consumer ombudsman. All necessary information in this respect can be obtained from the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl.
11. These Terms and Conditions are made available to buyers free of charge via www.jrmotors.pl in a form that allows them to be downloaded, saved and printed.
1. The owner of the Shop operating at http://www.jrmotors.pl is J.R Motor Services G.B. sp. z o.o. with its registered office in Sopot, Al. Niepodległości 659, entered by the District Court for Gdańsk-North in Gdańsk, 8th Commercial Division of the National Court Register under KRS number 0000186312, NIP no. 585-000-19-45, Regon no. 190061669 (Furthermore: the Seller).
2. The Customer may contact the Seller at the Seller's registered office, through the contact window or by e-mail at: gdynia@jrmotors.pl or at phone numbers:
(58) 661 25 87 | 697 993 360 Gdynia
(22) 879 77 79 | 797 011 877 Warsaw
3. The Rules set out the principles of sale and delivery of products and services offered for purchase in the Store.
4. The purchaser of products offered in the Store may be anyone who registers in the Store (hereinafter referred to as the Customer).
5. If the Customer is a consumer within the meaning of the Civil Code, the provisions of these Terms and Conditions shall apply to him/her, subject to the changes resulting from § 6 hereof.
6. Sales in the www.jrmotors.pl Internet Shop are carried out in accordance with these Rules and Regulations as well as the privacy and cookies policy.
7. The offer of the Store may be used by anyone who has the capacity to perform legal actions.
8. The prices of goods are expressed in PLN and include 23% VAT, but do not include shipping costs.
9. The bank account number and name of the bank are: BNP PARIBAS BANK POLSKA S.A. O/GDYNIA 73 1750 1022 0000 0000 0103 3627
10. This website does not constitute an offer as defined by law.
II. PROCEDURE FOR PLACING ORDERS AND CONCLUDING SALES CONTRACTS
1. A customer deciding to purchase a product offered in the shop places an order by filling in a form on the shop's website. Orders are accepted via the Internet. During the process of placing an order, the Customer accepts the content of these regulations.
2. Orders can be placed 24 hours a day throughout the year.
3. The fact of placing an order by the Customer will be signalled automatically by
the Shop's system to the e-mail address provided during registration.
4. In case of any doubts as to the content of the order received, the Store reserves the right to additionally confirm the content of the order by telephone. If the doubts are not clarified, the Store reserves the right to refuse to process such an order subject to § 6(4).
5. The goods can be collected by the Customer at the Seller's premises or at the address indicated by the Customer.
6. The Customer may pay for the ordered goods:
a/ by cash or credit card - payable at the Seller's premises,
b/ bank transfer to the Seller's account or via the przelewy24.pl platform,
c/ "cash on delivery" - on collection of the parcel containing the ordered goods.
7. If the Customer chooses to pay by bank transfer - Przelewy24.pl, the transfer should be sent to the indicated account of BNP Paribas Bank Polska S.A. O/Gdynia 73 1750 1022 0000 0000 0103 3627. The shop will begin processing the order after the account has been credited with the equivalent of the order. On the transfer, in the field "title", please specify the order number. Please bear in mind the time necessary for the funds to flow into the shop's account and make the transfer well in advance.
8. In the case of an order using the payment method Przelewy24, failure to pay within 10 working days of receipt of the order confirmation message is considered a cancellation of the purchase.
9. If you choose the payment method "cash on delivery", the payment should be handed over to the courier or a representative of the Polish Post Office upon receipt of the parcel.
10. If you choose the "cash on delivery" payment method, the goods will be issued immediately after the amount corresponding to the product price is paid.
11. Order processing time: is 14 working days. This period does not include the time of delivery of the goods via courier or the Polish Post Office.
a/ If the lead time is extended, the customer will be notified by phone or e-mail.
12. If a given product is not available in the Store, the Customer shall not be able to purchase such goods. It is only possible to set up an e-mail notification when the product is available for sale.
13. Ordered goods are dispatched via the Polish Post or a courier company of the 14. Customer's choice. The Customer makes his/her choice when placing an order.
15. The Shop notifies the Customer of the shipment by e-mail sent to the address provided during registration.
16. The delivered parcel is always accompanied by a sales document, subject to the content of § 6 section 6.
17. Before collecting the parcel, its contents should be checked in the presence of the courier to ensure that the packaging is complete and intact. In the case of non-conformity of the delivered parcel with the order or damage to the packaging, the 18. Customer should note this fact on the delivery note of the courier company, draw up a damage protocol with the courier and immediately notify the seller of this by e-mail at e-sklep@jrmotors.pl subject to § 6 par. 8.
19. Acceptance of the consignment by the Customer, confirmed by his/her signature without any remarks on the waybill, shall be treated as confirmation of its compliance with the order, subject to § 6 par. 8.
20. Unjustified refusal to accept the consignment shall be treated as a breach of these Terms and Conditions and shall not give rise to any claims on the part of the Customer.
III. ORDER CHANGES AND LEAD TIME
1. The buyer can make changes to the order until the Online Shop issues a receipt or invoice. Making changes is possible by calling the Customer Service or sending an e-mail to e-sklep@jrmotors.pl.
2. Information on the availability of goods is displayed next to each product. The lead time is the time that elapses from the acceptance of the order and lasts until the goods specified in the order are dispatched to the buyer. An order for goods with different lead times is dispatched when the entire order has been completed, i.e. after the longest of the given lead times has elapsed.
3. All lead times are counted in working days.
4. The Seller shall deliver the object of sale to the Purchaser immediately, no later than within 30 days from the conclusion of the agreement.
IV. RIGHT OF WITHDRAWAL
1. Pursuant to the Act of 30 May 2014 . on Consumer Rights (Journal of Laws 2014, item 827), the Buyer who is a Consumer has the right to withdraw from the contract of sale without giving reasons, within 14 calendar days from the date of delivery of the goods. Sending the declaration before the deadline is sufficient to meet the deadline.
2. Withdrawal is made by submitting a declaration of withdrawal from the contract, in particular using the form and sent by any remote communication channel, e.g.: by e-mail, to the address e-sklep@jrmotors.pl, in writing, to the address JR MOTOR SERVICE GB ul.T Wendy 15, 81-351 Gdynia -Formulary of withdrawal from the contract.
3. The statement of withdrawal should include, in particular: the sales document, order number, date of its submission, date of receipt of goods, indication of the form of reimbursement of the amount paid. A specimen statement in the form of a complaint/return form has been placed on the website of the online shop - Warranties and Returns.
4. If the declaration of withdrawal is made electronically, the Seller shall immediately send to the Consumer an acknowledgement of receipt of the declaration of will to withdraw from the sales contract, to the e-mail address indicated by the Consumer.
5. The Consumer shall have the right to withdraw from the contract without incurring any costs, except for: additional costs incurred by the Consumer in connection with the choice of a method of delivery of the goods other than the cheapest, ordinary method of delivery offered by the Seller, direct costs of returning the goods (costs of shipping the goods), costs of returning the items, if due to their nature the items cannot be returned by post in the ordinary manner.
6. The right of withdrawal from a distance sales contract referred to in para. 1 shall not apply to contracts: for the provision of services where the trader has supplied the service in full with the express consent of the consumer, who has been informed before the provision of the service by the trader that after the trader has supplied the service, he will lose his right of withdrawal; where the price or remuneration depends on fluctuations in the financial market over which the trader has no control, which may occur before the end of the period for withdrawal; where the subject of the supply is a non-refabricated item, produced to the consumer's specifications or intended to meet his personalised needs; where the object of the performance is a perishable item or an item with a short shelf life; where the object of the performance is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery; where the object of the performance is an item which is, by its nature, inseparably mixed with other items after delivery; where the subject of the performance is alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market which cannot be controlled by the trader; where the subject of the performance is a sound or visual recording or computer software supplied in a sealed package if the package has been opened after delivery; for the supply of newspapers, periodicals or magazines, except for a subscription contract; concluded by public auction; for the provision of accommodation other than for residential purpose, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural services, if the contract specifies the date or period of the service provision; for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer's express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.
7. If the Consumer exercises the right of withdrawal, the Consumer is obliged to return the goods to the Seller immediately, i.e. no later than within 14 days to the address of the Shop. The Consumer may also return the goods by handing them over to a person authorised by the Seller for collection, while observing the aforementioned deadlines. In order to meet the deadline it is sufficient to return the goods before its expiry.
8. The consumer shall bear the direct costs of returning the goods (postage costs) with a view to choosing such a way that the goods reach the Seller in an undamaged condition.
9. The consumer shall be liable for any diminution in the value of the goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
10. The Seller shall, no later than 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, refund to the Consumer all payments made by the Consumer, including the costs of delivering the thing, subject to paragraph 5 and paragraph 8. The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer.
11. If the Seller has not offered to collect the item from the Consumer himself, the Seller may withhold the reimbursement of the payment received from the
12. Consumer until he has received the item back or the Consumer has provided evidence of its return, whichever event occurs first.
13. The Seller does not accept parcels sent back cash on delivery.
We allow up to 14 days after purchase to exchange the goods for another from our offer.
V. METHODS OF PAYMENT, PRICES
1. The Buyer may choose the following methods of payment: on delivery: personal collection at the point - the amount for the order is paid in cash or by card at the time of collecting the order in one of our branches:
- Gdynia, ul. T Wendy 15, 81-351
- by bank transfer within 14 days of concluding the contract
- payment in the form of any bank transfer.
2. The offer of the online shop is not identical to the offer of the stationary shop: prices of products and services may differ.
VI. TERMS AND CONDITIONS OF DELIVERY OF GOODS
1. The ordered goods are delivered to the buyer in a way chosen by the buyer: by courier or priority mail. It is also possible to collect the goods in person at the Personal Collection Point, i.e. at 15 T Wendy Street, 81-351 Gdynia between 9:00 and 17:00.
2. Parcels sent by the Internet Shop are carefully packed.
3. In the event of damage or destruction of the parcel during transport, in order to facilitate efficient satisfaction of the Buyer and to cover the related damages, a damage protocol should be drawn up in the presence of an employee of the Polish Post Office or a courier, including the date and time of delivery of the parcel, names and surnames of the persons checking the content of the parcel, its content and condition in which it arrived. This protocol should be sent, without undue delay, to the Online Shop.
4. The buyer should pay due attention to the condition of the consignment upon receipt, in particular whether the consignment has been damaged or destroyed.
5. Current shipping prices:
Goods are sent via: courier company FedEx, Poczta Polska and Inpost.
The cost of shipping by FedEx courier company is :
Advance payment 20 PLN
Cash on delivery 25 PLN
The cost of shipping by Poczta Polska (Poczta Polska service) is :
Advance payment 25 PLN
The cost of shipping by Inpost is :
Advance payment 21 PLN
Cash on delivery 24 PLN
The cost of shipping by Inpost courier is :
Down payment 25 PLN
Postage 31 PLN
6. The method of shipment and its costs do not apply to a buyer having a registered office or place of residence outside the territory of the Republic of Poland. Shipment outside the territory of the Republic of Poland is subject to individual valuation by e-mail or telephone contact with the customer.
VII. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES TO THE SALES CONTRACT
1. Proof of purchase (invoice or receipt) and the manufacturer's or distributor's guarantee card - if the manufacturer or distributor provides a guarantee - shall be enclosed with the purchased goods. The warranty card without the proof of purchase is not valid. If it is lost or destroyed, the buyer should contact the Online Shop immediately to obtain a replacement proof of purchase.
2. Goods in the "Promotions" section of the Internet Shop's website are limited in quantity. Orders containing such products are fulfilled in the order in which confirmed orders for these goods are received, until stocks are exhausted.
VIII. COMPLAINT PROCEDURE
1. The Seller is obliged to deliver the goods in a defect-free condition.
2. The Customer has the right to make a complaint. The complaint should be submitted in writing or using the appropriate functionality of the Internet Shop's website to the address specified in Section IV, item 2.
3. If the complaint concerns faulty goods, the advertised goods shall be sent from the complainant by a courier or Poczta Polska at the complainant's expense.
4. The Internet Shop does not accept parcels sent back cash on delivery.
5. The complaint submitted should include a completed complaint/return form.
6. Complying with the above requirement is not a condition for considering the complaint, however, it will enable more efficient processing of the complaint.
Complained goods should be sent in packaging that allows safe transport to a specialist service. It is permissible to use alternative packaging, but this must ensure adequate protection during transport.
7. The goods in question must be in full, original condition.
8. A description of the damage should be enclosed with the goods under complaint, stating when (in which situation) the damage occurred; this description should be as detailed as possible. This description can and should also be made when filing a complaint using the relevant functionality of the Internet Shop website.
9. If the buyer does not expressly specify in writing that he is exercising his rights under the warranty, it means that the buyer is exercising his rights under the guarantee provided by the manufacturer or distributor.
10. The online shop shall inform the buyer whether the complaint has been accepted or rejected within 14 days from the receipt of the complaint package.
a/ This time may be extended and in such a situation, the Customer will be informed by e-mail.
11. The complained goods shall be sent back to the customer within 7 days after the complaint has been considered.
IX. ZASADY OCHRONY DANYCH OSOBOWYCH
1. Kupujący – osoba fizyczna w chwili składania zamówienia wyraża zgodę na przetwarzanie swoich danych osobowych przez Sklep Internetowy, zgodnie z obowiązującymi przepisami, a w szczególności z ustawą o ochronie danych osobowych oraz ustawą o świadczeniu usług drogą elektroniczną. Administratorem danych osobowych Kupujących objętych formularzem rejestracji (zamówienia) lub osób fizycznych działających za Kupujących jest Sprzedający. Kupujący może, w trakcie składania zamówienia, dodatkowo wyrazić zgodę na przetwarzanie danych osobowych w celach marketingowych oraz na otrzymywanie informacji handlowych na podany adres poczty elektronicznej lub na podany numer telefonu, zgodnie z ustawą o świadczeniu usług droga elektroniczną oraz ustawą prawo telekomunikacyjne. Zgody te mogą być cofnięte w każdym czasie.2. Udostępnione dane osobowe są przetwarzane przez Sklep Internetowy wyłącznie w celu należytego wykonania umowy sprzedaży w tym wystawienia rachunku lub faktury, dokonania rozliczenia zamówienia a także archiwizacji oraz ewentualnej reklamacji.
3. Sprzedający zapewnia realizację uprawnień wynikających z ustawy o ochronie danych osobowych, w szczególności kupujący ma prawo wglądu do swoich danych osobowych oraz prawo do ich zmiany, poprawiania i żądania ich usunięcia. Skorzystanie z prawa domagania się zmiany, poprawienia lub usunięcia danych z systemu Sklepu Internetowego jest dokonywane na podstawie przesłania do sprzedającego pocztą elektroniczną stosownego żądania wraz z podaniem imienia i nazwiska kupującego. Zarejestrowani kupujący mogą dokonywać zmian i poprawiania danych osobowych poprzez Konto Klienta.
X. SHOP REGISTRATION RULES
1. Registration is free of charge and voluntary. After registration, an individual Customer Account is created.
2. The Customer Account is a place available to registered buyers after entering an e-mail address and a password, enabling them, among other things, to order goods, track the status of the order, change and correct personal data, etc.
3. In order to register, the buyer should fill in the registration form. To register, it is necessary to provide an active e-mail address, a login and to set a password.
4. During registration, it is also possible to provide shipping details. In the event that the form is filled out by a Consumer, these are: First and last name Address of residence (street, building number, apartment number, postal code, city, province, country). Telephone number
5. If the registration form is filled in by an entrepreneur, the following must be provided for the shipment of the ordered goods: Company name Tax identification number Registered office address (street, building number, premises number, postal code, city, province, country) Contact person's name Telephone number
6. The buyer may terminate the contract for the provision of electronic services at any time.
7. The Seller may terminate the contract for electronic provision of services if the Buyer has not been active in the Online Shop, in particular has not placed an order or logged into the Customer's Account within 2 years since the last activity.
8. Termination of the contract by either of the parties, as well as its termination by mutual consent is tantamount to blocking the Buyer's access to the Customer Account and its deletion.
9. The Seller may terminate the contract for the provision of electronic services if:
- the purpose of registration or the way of using the services is obviously contrary - to the principles and purpose of the operation of the Online Shop,
- the buyer's activity is contrary to the current moral norms, incites to violence or committing a crime, and if it violates the rights of third parties,
- received an official notice of the unlawful nature of the data provided or activities related to them
- he/she has obtained reliable information on the unlawful nature of the data provided or related activities and has previously notified the Buyer of his/her intention to prevent access to the User Account
the Buyer grossly or persistently violates the provisions of the Regulations,
10. A notice of termination of the agreement for electronic provision of services by the Seller shall be sent to the e-mail address provided in the Customer Account. The termination of the agreement for electronic provision of services results in permanent deletion of the Customer Account. A notice of termination of an agreement for electronic provision of services made by the buyer can be submitted by sending its content to the e-mail address provided for contact in a separate tab of the Store's website or by deleting the Customer Account.
If the termination is on the part of the seller, re-registration is possible after obtaining the seller's consent.
11. Termination or termination of a contract for the provision of services by electronic means by mutual agreement of the parties does not affect the performance of already concluded sales contracts, unless the parties agree otherwise.
12. The termination period in the cases indicated in paragraphs 7 and 9 is 14 days.
XI. TECHNICAL CONDITIONS
1. In order to use the services provided under these Terms and Conditions, the User should have:
2. Web browser: Internet Explorer version no older than 11.0 or Mozilla Firefox version no older than 46.0 or Chrome 90 or Opera version no older than 50.0.2762.42 or Safari version no older than 13.1.1.
3. Javascript enabled,
4. An active email address.
XII. FINAL PROVISIONS
1. The regulations enter into force on 12.10.2021.
2. All orders placed shall be carried out with the Rules and Regulations currently in force.
3. The Rules and Regulations and sales contracts are governed by Polish law.
4. A contract of sale shall be concluded in the Polish language.
5. The Seller has not undertaken to apply the Code of Good Practices as referred to in Article 2(5) of the Act of 23 August 2007. on counteracting unfair market practices.
6. The Seller does not provide services in relation to which the minimum duration of the obligation can be determined in accordance with Article 12(1)(17) of the Act of 30 May 2014 on consumer rights.
7. In the sale of goods in the Shop, the functionality of digital content and the interoperability-relevant digital content with hardware and software do not occur.
8. All names and trademarks used in the text and on the Shop website are registered marks for their respective owners and are used for identification purposes only. The buyer is in no way entitled to use these marks.
9. The Seller declares that in providing the services described in these Terms and Conditions, the Buyer is prohibited from providing content of an unlawful nature. By accepting the content of the Terms and Conditions, the Buyer hereby declares that he shall not violate the aforementioned prohibition.
10. Disputes arising from these Terms and Conditions or sales agreements shall be resolved by the competent common court. The Customer may also make use of out-of-court ways of dealing with complaints (mediation, arbitration court) and pursuing claims. Notwithstanding the above, a Customer who is a Consumer may seek assistance from a municipal (district) consumer ombudsman. All necessary information in this respect can be obtained from the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl.
11. These Terms and Conditions are made available to buyers free of charge via www.jrmotors.pl in a form that allows them to be downloaded, saved and printed.
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